Live chat service on websites is often considered a luxury. However, with the advancement of technology and the increasing demand for accessible customer service on mobile phones, laptops, or tablets, live chat services are becoming more necessary. About 87 percent of existing websites now use live chat services.

The use of live chat features is seen as an effective way to increase sales and enhance overall customer experience. Simply put, live chat is a technology-based service that facilitates communication between two or more people on a single digital platform.

Businesses with their own websites usually provide live chat features on their sites to accommodate customers who want to ask questions, make complaints, or offer collaboration. While every business has an email address or company number that can be contacted anytime, these methods are often considered ineffective. Therefore, the live chat feature is available to ensure that communication processes can run quickly and efficiently.

Advantage Using Live Chat On Your Website

Benefits of the Live Chat Feature for Businesses In addition to the benefits mentioned above, there are still many benefits to using the live chat feature for your website. Here are some of the benefits of using live chat features:

  • Increases business credibility : The presence of a live chat feature in a business shows the seriousness of the business in providing maximum service to customers. This will affect customer trust in the business you run, especially for new businesses that have not yet received many testimonials to convince consumers.
  • Increases sales figures : The live chat feature also helps you increase sales figures. Some potential customers are still hesitant to make a purchase. The live chat feature can be a solution to overcome this. Customer service staff can provide information about product advantages, so potential customers are more confident to buy them. Thus, the sales figures can increase.
  • Increases customer loyalty : A survey conducted by e-Digital Customer Service Benchmark proves that businesses that use live chat features on their websites have the highest level of customer satisfaction. This is because customers really appreciate practicality. The live chat feature helps provide convenience for potential customers.
  • Minimizes Customer Pain : Points Pain points refer to problems that customers often face and can be used as business opportunities. To identify the root of the problem that customers often face, you need to identify it in detail to provide the right solution to the customer’s problem. Using only email or phone as communication media will make it difficult for customers to connect with your business. With the live chat feature, customers can easily reach out and communicate their problems efficiently and in detail.
  • Provides added value : to the business Although many businesses already have their own websites to market their products, only a few use live chat features. However, live chat features are crucial to facilitate communication with customers. By using the live chat feature, you will have an advantage that competitors do not have, especially if your live chat service is available 24/7 so that customers can contact you anytime.
  • Reduces operational costs : Using live chat features does not require a lot of operational costs, unlike using contact services via telephone which requires electricity costs. In addition, using live chat features also helps improve employee work efficiency because each employee can handle several chats simultaneously without being disturbed. If using a telephone, one employee can only handle one customer at a time.

Recommendations for WordPress Live Chat Plugins

In this discussion, we have prepared 10+ recommendations for WordPress live chat plugins that you can install directly on your WordPress website/blog.

Please choose the best WordPress plugin in terms of features and user reviews. Here is the discussion:

JivoChat Live Chat WordPress

JivoChat Live Chat is the most popular WordPress live chat plugin, as popular as the WordPress sitemap plugin. This is due to the various features that this plugin has that are rarely found in other plugins.

In JivoChat, email, Facebook Messenger, and telephone connections can be combined. Chat history can be managed in one place.

The advantages of JivoChat are that it does not take long to install. This plugin will be installed in just 30 seconds.

To make it look not rigid, the chat widget design can also be customized according to your wishes and needs.

Another advantage is that this plugin is provided for free. with limited features Additionally, you can also have active conversations while visitors are browsing your website.

Tidio LiveChat

Like other live chat plugins, Tidio Livechat has features that are not much different. But this one plugin has the advantage of easy installation.

To install the Tidio plugin on your website, you don’t need to register first. In addition, this plugin also offers minimalist and simple designs.

The Tidio plugin can be integrated into support ticket and other marketing applications such as Zendesk, GetResponse, SalesForce, and MailChimp.

Tidio combines live chat with chatbots into one application. With the help of chatbots, you don’t have to be online 24/7.

Tidio LiveChat also has a modern design and supports 183 languages. 21 of them have already been translated.

Oh, yes, you can also complete your website with a special online store plugin in WordPress if you do provide products for sale.

WP Live Chat Support

The WP Live Chat Support plugin can be considered quite effective as an option for small and medium-sized business owners.

Changing the style and color of the live chat window on WP Live Chat Support can be done easily. This plugin also allows you to chat with many customers simultaneously.

The advantage of WP Live Chat Support is that it doesn’t take long to create a live chat in WordPress.

Chat transcripts can be saved and sent to customers if they need them, as chat that has been done will still be stored and can be displayed.

WP Live Chat Support is the best choice for small and medium-scale websites, but the disadvantage is that this plugin can only be used by one customer service/administrator.

However, now you can upgrade this plugin to the premium version so that it can be used by more than one admin/CS.

Zendesk Live Chat

Zendesk LiveChat is also a popular WordPress live chat plugin. This plugin used to be called Zopim.

With this plugin, you can monitor the flow of visitors to your website, visitor patterns, and you can switch chat panels to all customers who are live chatting at the same time.

This plugin has Mobile Optimized features so that customers can do live chat through various devices with a responsive widget display.

Zendesk LiveChat is integrated with various additional service software such as UserVoice, Salesforce, Highrise, Batchbook, Zendesk, and vTiger.

Chat data, customer reviews, and agent performance can be monitored in real-time. However, the most prominent advantage of Zendesk is the ability to switch chat panels to all customers. Live Chat Live Chat is also a popular WordPress live chat plugin. This is evidenced by the total statistics of active installations of this plugin which has reached over 2 million business users.

With, you can increase the effectiveness of managing online customer user experiences and connect multiple websites and agents into a single dashboard view.

The plugin can monitor your website visitors and can certainly be used as a live chat platform with customers.

This plugin can be accessed on both desktop and mobile devices because it is compatible with various devices and browsers. The plugin provides iOS, Android, and Mac OSX applications. Live Chat can provide interesting insights when monitoring visitor activity on the website. Additionally, this plugin can perform video and voice messaging.

Interestingly, this plugin can connect websites and agents into a single dashboard view to have conversations with website visitors.


Those are some recommendations for WordPress livechat plugins that you should try. By installing a livechat plugin, more customers will be interested in your business.

You can choose one of the best plugins above. Good luck trying and increasing your business revenue!

So, from the explanation above, is there anything that you still don’t understand? Or have you found a more interesting and easy-to-use Live Chat plugin?